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Terms and Delivery Information

NSG Sweden strive to be available and offer the highest level of service. We are here for you. If you have any questions you are always welcome to contact us by phone or e-mail.

Click here for contact information and opening hours.

Click here for integrity policy


Click here for terms & conditions (SWE)

Delivery

Normally we will ship your order within 1 working day after you have placed the order in the webshop. Depending on the contents, weight, size and destination we will choose the freight option that we find most fitting.

You may also choose to pick up your goods at NSG in Stockholm at Västberga allé, 36B, 4th floor. Please leave a message saying that you wish to pick up your order, under Leave a message in the checkout. We will handle your order immedietly and notify you through text message when it's ready for pick-up.

Shipping Costs

Shipping cost is calculated before your order leaves our warehouse and is therefore added afterwards. We apply following prices for orders made in the webshop:

0-1 kg                         95 SEK
1-2 kg                         145 SEK
2-5 kg                         200 SEK
5-10 kg                       260 SEK
10-15 kg                     300 SEK
+15kg                         Contact us for pricing

Chemicals                +50 SEK

Payment

To our business clients, we offer 30 days invoice after completed credit approval.
Private customers pay in advance and the order is sent after confirmed payment.
Instructions for payment in advance are sent by email along with the invoice.

Returns

Please contact us before returning goods.

Metal Account

If you have a metal account with us you can choose to pay with metal from your account. By default we will debit your account if possible. If you have metal there but do not want to use it you can opt-out in the cart when you complete your order. Contact us if you need more information about metal accounts.

Precious Metal Products

Please note that the products you order will be priced the day we send your order which can entail a change in price from the day you placed your order to when we send it. Products with custom sizes (such as sheet and wire) need to be cut and weight, which also changes the total price of the product.

Availability

We keep most of our products in stock for instant delivery. If you order a product which is not in stock we will send it without additional shipping cost as soon as it’s in stock again. 

Non-Stock / By order Items

Some of our products are not kept in stock and only available by request. Delivery time for non-stock items is usually between 1-4 weeks. Separate shipping cost could be applied in these cases.

Discounts and Offers

Discounts and offers only applied to the form cost on precious metal products.

Terms & Conditions

We reserve the right to change prices, for incorrect information influenced by technical and / or human error, as well as for any errors in the article information/description.
Completed order means that you accept our terms and conditions and agree that names and other personal data (company information) is recorded in our customer database.


Contact us

NSG SWEDEN AB
Box 420 36
126 12 Stockholm

Visitors:
Västberga Allé 36B, floor 4
126 30 Hägersten

Phone:
+468-84 00 43

Opening hours:
Mon-Thur: 09.00-17.00
Fri: 09.00-15.00
(Closed for lunch 12.00-13.00)

Send a message

International shipping

The shipping cost is calculated when we process your order. We apply these shipping costs (excl. tax):

0-1 kg                         15€
1-2 kg                         25€
2-5 kg                         30€
5-20 kg                       45€
Chemicals                +5€
(Lowest price for chemical package 35€)

+Additional administrative costs for shipping outside EU.

Read more about shipping and delivery

Register account

If you have a company in the jewelry industry you are welcome to register an account. Please contact us if you need help registering the account.

Read more about registering

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